Shipping & Returns

 

Free US Shipping - Our boutique offers free shipping on all US orders! Please allow 1-2 business days for processing. Once they are processed they will reach their destination in 5-7 business days.

 

Free Local Pickup - We offer free local pickup at our storefront located at 1002 Quartz Canyon Dr. Wentzville, MO 63385. All orders placed before 2pm CST are ready same day. We will give you a call when your order is ready to be picked up. Our pickup hours are Tuesday-Friday 10:00am-3:00 pm. 1002 Quartz Canyon Drive Wentzville, MO 63385

 

Please note that delivery times do not include weekends or holidays. Business days are Monday-Friday. Shipping charges are nonrefundable. Any delays due to UPS/USPS exceptions and weather related delays are beyond our control.

 

RETURN POLICY

 

  • Returns are for store credit only! No refunds will be issued.
  • All returns/exchanges must be done within 10 days of order receipt.
  • Items must be unwashed, unworn, and with tags still attached. If items appear worn, have makeup or other stains, your return WILL NOT be accepted and will be returned to you at your expense.
  • Sale items, flash sale items, accessories and intimates are FINAL SALE and may not be returned for any reason. NON-RETURNABLE: Final sale items, Jewelry, Intimates, Bras, Camisoles, Slips, Socks.
  • Shoes must be returned in their original box and placed inside an additional protective shipping safe box/bag to be eligible. If there is any damage to the shoebox, your return will not be accepted. 
  • Damages must be reported within 3 days of receiving merchandise. Please contact staytrueboutique@outlook.com or 636-332-0313 for assistance.
  • Returns are processed within 5-7 business days of us receiving them. Please record your tracking information to see when it arrives

 

 

 

Returning Merchandise

 

 Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.

 

  • Place unwanted merchandise in a shipping safe box or envelope with original invoice included.
    • Mail your return to:
      • Stay True Boutique

        ATTN: Returns

        1002 Quartz Canyon Dr
        Wentzville, MO 63385

 

 

 Please allow up to 7 business days for processing once your return is received. A confirmation email will be sent once the credit is available

 

 

Items not meeting the above guidelines will be returned to you at your expense, after 30 days all non returnable merchandise will be donated. For additional information on returns, or if you have a question that wasn’t answered, please email us at staytrueboutique@outlook.com